Refund Policy
A legal disclaimer
Effective Date: 16 June 2024 Last Updated: 12 May 2025
At ilabsacademy.org, we strive to provide quality educational content and services. This Refund Policy explains the conditions under which refunds may be issued for purchases made on our platform.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
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The purchased course or service was not accessed or used.
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There is a technical issue preventing access that cannot be resolved.
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The content significantly differs from what was described.
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Duplicate payments were made for the same product.
2. Non-Refundable Items
Certain purchases may not qualify for refunds, including:
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Courses or materials that have been fully accessed or downloaded.
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Subscription fees for completed billing cycles.
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Products marked as "non-refundable" at the time of purchase.
3. Refund Request Process
To request a refund:
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Contact our support team at admin@ilabsacademy.org within 5 days of purchase.
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Provide proof of purchase and a brief explanation of the issue.
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We will review your request and respond within 8 business days.
4. Refund Method
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Approved refunds will be issued to the original payment method.
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Processing times may vary depending on the payment provider.
5. Changes to Refund Policy
We reserve the right to update this Refund Policy at any time. Significant changes will be communicated through our website.